Terms of sale

Last updated: March 2026

Preamble

SRS MEDIA LTD, a company incorporated under Bulgarian law registered under number 207787318, whose registered office is located at Barzaritsa Street, 4A, ap.16, 1618 Sofia, Bulgaria (hereinafter "the Provider"), publishes and operates the "VinDoc" solution accessible at vin-doc.com (hereinafter "the Solution").

The Solution allows the Customer to access vehicle information reports, provided in SaaS (Software as a Service) mode.

These Terms of Sale (hereinafter "ToS") define the rights and obligations of the parties in connection with the subscription to and use of the Services. Any subscription implies unreserved acceptance of these ToS.

The version of the ToS in force is the one accessible on the Site at the time of subscription. The Provider reserves the right to modify these ToS. Any modification will be communicated to the Customer at least 30 days before it takes effect. Failing objection by the Customer within this period, the new ToS will be deemed accepted.

Article 1 - Definitions

In these terms, the terms beginning with a capital letter have the following meaning:

"Subscription": means the monthly subscription taken out by the Customer to access the Services.
"Anomaly": means any design or operating defect of the Service, independent of misuse by the Customer.
"Customer": means any natural or legal person subscribing to the Services.
"Contract": means the contractual whole composed of these ToS, the invoice and any specific conditions.
"Documentation": means the information describing the terms of use of the Services, accessible on the Solution.
"Data": means the information processed via the Solution, belonging to the Customer or for whose processing the Customer is responsible.
"Customer Area": means the Customer's personal area on the Solution.
"Trial period": means the period of temporary access at a reduced rate offered upon first subscription.
"Services": means all the features offered by the Provider via the Solution.
"Solution": means the "VinDoc" platform accessible in SaaS mode at vin-doc.com.
"User": means any natural person authorised by the Customer to access the Services.

Article 2 - Purpose

The purpose of these ToS is to define the conditions under which the Provider provides the Customer with access to the Solution and the associated Services, in return for payment of the applicable fee.

Article 3 - Contractual documents

The Contract is made up of the following documents, in descending hierarchical order:

Any specific conditions agreed between the parties;
These Terms of Sale;
The Terms of Use.

In the event of contradiction, the document of higher rank prevails.

Article 4 - Duration, subscription and termination

4.1 Trial period

The Customer may benefit from a 2-day trial period at the price of 49.99€ , giving access to all the features of the Solution. The duration and price of the trial period are confirmed on the Solution at the time of subscription.

At the end of the trial period, and unless previously terminated by the Customer, the monthly Subscription is automatically activated under the conditions of article 4.2.

4.2 Monthly subscription

The Subscription is concluded for a duration of one (1) month at the price of 49.99€ , renewable by tacit renewal. The Subscription has no minimum duration commitment.

The amount of the Subscription is debited each month on the anniversary date of the end of the trial period.

4.3 Termination

The Customer may terminate their Subscription at any time, without charge or penalty, by one of the following means:

via the "Terminate my Subscription" button available in the Customer Area;
via the contact form available on the Solution.

Termination takes effect on the expiry date of the current period. The Customer retains access to the Solution until that date. No additional debit will be made after termination.

4.4 Price revision

The Customer is informed that the monthly subscription rate is set by default at 49.99€. However, SRS MEDIA LTD may offer, at its discretion, promotional offers, in particular at a reduced rate of 29.99€ per month.

When the Customer is subscribed to such a promotional offer, the preferential rate is guaranteed for life, as long as the subscription is kept active, without interruption or termination.

SRS MEDIA LTD further reserves the right to modify the amount of the monthly subscription fees for subscriptions outside the lifetime promotion. Any change in pricing will be communicated to the Customer at least one (1) month before the scheduled renewal date of the contract.

If the Customer does not provide any feedback before the renewal date of the Contract, they are deemed to have accepted the new rates.

If the Customer expresses their opposition to the new rates before the renewal date, they are free to terminate the contract, subject to compliance with these Terms.

Article 5 - Right of withdrawal and refund

5.1 Right of withdrawal

In accordance with articles L221-18 et seq. of the Consumer Code, the Customer acting as a consumer has a period of 14 days from the date of subscription or each debit to exercise their right of withdrawal, without having to provide any reason.

5.2 Refund

Any payment (trial period or subscription instalment) is subject to a full refund upon request made within 14 days following the execution date of the payment concerned.

Beyond this 14-day period, no refund may be granted for the payment in question.

5.3 Terms

The refund request must be sent via the Site's contact form. The refund is made within a maximum period of 14 working days following approval of the request, via the same payment method as that used for the initial transaction.

Article 6 - Description of the Services

The Provider makes the Solution available to the Customer, accessible via the Internet network in SaaS mode. The Provider grants the Customer a non-exclusive right to use the Solution, under the conditions defined in article 13.

The Subscription allows the Customer to consult up to 15 vehicle reports per month. The reports may be downloaded in PDF format.

The Provider ensures the hosting of the Data, the maintenance and the security of the Solution.

Article 7 - Access to the Solution

7.1 Availability

The Solution is accessible 7 days a week and 24 hours a day. The Provider may temporarily suspend access to the Solution for maintenance operations. As far as possible, the Customer will be informed in advance of the dates and times of intervention.

7.2 Internet network

The Customer is informed that access to the Solution depends on the Internet network and may be affected by technical contingencies beyond the Provider's control. The Provider cannot be held liable for malfunctions related to the Internet network or the Customer's equipment.

7.3 Login credentials

The Customer is solely responsible for the confidentiality of their login credentials. In the event of loss, theft or suspicion of fraudulent use, the Customer must inform the Provider without delay via the contact form. The Provider cannot be held liable for any fraudulent use resulting from a failure by the Customer to secure their credentials.

7.4 Accuracy of information

The Customer guarantees the accuracy of the information provided during registration and undertakes to keep it up to date. The Customer declares that they are a natural person of legal age and capable of contracting, or a legal entity validly represented.

Article 8 - Technical prerequisites

The Customer acknowledges having verified, prior to subscription, that their computer equipment is compatible with the Solution (up-to-date browser, functional Internet connection). The connection equipment is the sole responsibility of the Customer.

Article 9 - Support and maintenance

9.1 Support

The Provider's technical team provides support from Monday to Friday, from 8 a.m. to 7 p.m. (Paris time), via the contact form. Support covers malfunctions related to the Solution and does not extend to problems related to the Customer's equipment or third-party software.

9.2 Handling of anomalies

The Provider undertakes to handle reported anomalies according to the following timeframes:

Blocking anomaly: taken into account within 48 working hours, correction as soon as possible with a workaround.
Major anomaly: taken into account within 7 working days, correction with a workaround.
Minor anomaly: taken into account and corrected as soon as possible.

9.3 Updates

The Provider provides updates intended to improve the quality and features of the Solution. In the event of an update degrading operation, the Provider undertakes to maintain the previous version until correction.

Article 10 - Price and payment

10.1 Rates

The applicable rates are as follows:

Trial period: 49.99€ for the 2-day trial period;
Monthly subscription: 49.99€ per month, debited each month on the anniversary date.

10.2 Payment terms

Payment is made by bank debit. No access to the Solution will be granted without effective receipt of payment.

10.3 Late payment

In the event of non-payment, the Provider reserves the right to suspend access to the Solution until the situation is regularised. This suspension does not constitute a termination of the Contract.

Article 11 - Obligations of the parties

11.1 Obligations of the Provider

The Provider undertakes to:

provide the Services in accordance with the rules of the art and these ToS;
make available the Documentation necessary for the use of the Solution;
ensure the confidentiality of the Customer's personal data, in accordance with the privacy policy.

The Provider is bound by an obligation of means.

11.2 Obligations of the Customer

The Customer undertakes to:

use the Solution in accordance with the ToS and the ToU;
not harm the proper functioning or security of the Solution;
not introduce unlawful content or viruses onto the Solution;
respect the usage volumes provided for in their Subscription.

Article 12 - Liability

12.1 Vehicle information

The information and reports provided via the Solution are communicated for informational purposes. They are based on the data transmitted by third-party sources (vehicle owners, public databases) and are neither edited nor verified by the Provider. The Provider does not guarantee the veracity, completeness or accuracy of this information.

12.2 Limitation of liability

The Provider cannot be held liable for indirect damages, including loss of profits, loss of data, loss of clientele or commercial prejudice.

In any event, the Provider's liability is limited to the total amount of the sums actually paid by the Customer during the last six (6) months preceding the event giving rise to the damage.

12.3 Customer's liability

The Customer is solely responsible for the use they make of the Solution and the Data. They indemnify the Provider against any third-party claim resulting from use not in accordance with these ToS.

Article 13 - Licence of use

The Provider grants the Customer a personal, non-exclusive, non-assignable and non-transferable right to use the Solution, for the entire duration of the Contract and worldwide.

The Customer shall refrain in particular from:

making the Solution available to an unauthorised third party;
adapting, modifying, translating, decompiling or disassembling the Solution;
sub-licensing, selling, renting or distributing the Solution;
creating derivative works or developing a competing product.

This licence is subject to full payment of the sums due.

Article 14 - Intellectual property

The Provider is and remains the holder of all the intellectual property rights relating to the Solution, the Services and the associated infrastructure. The Contract confers on the Customer no ownership right over the Solution.

The reports downloaded by the Customer are intended for their personal use. The Customer is free to use the informational content of the reports for their own needs.

Article 15 - Confidentiality

The parties undertake to treat as confidential all the information exchanged in connection with the Contract. This confidentiality obligation remains in force for the entire duration of the Contract and after its termination.

This obligation does not apply to information that was already in the public domain, that was lawfully received from a third party, that was developed independently, or whose disclosure is required by a competent authority.

Article 16 - Personal data

The Provider processes the Customer's personal data in accordance with the General Data Protection Regulation (GDPR) and the privacy policy accessible on the Site.

The Customer may exercise their rights of access, rectification, erasure, restriction, portability and objection via the contact form.

Article 17 - Commercial communications

The Customer may consent, upon registration, to receive commercial communications from the Provider. This consent may be withdrawn at any time via the unsubscribe link present in each communication or by contacting customer service.

Article 18 - Termination for breach

In the event of a breach by one of the parties of its essential obligations, the other party may send a formal notice by registered letter with acknowledgement of receipt or by email with read receipt, granting a period of 15 days to comply.

Failing regularisation within this period, the creditor party may terminate the Contract by operation of law, without prejudice to any damages. Termination does not release any party from its prior obligations.

Article 19 - Force majeure

No party may be held liable for the non-performance of its obligations in the event of force majeure within the meaning of article 1218 of the Civil Code. If the force majeure situation persists beyond 30 days, each party may terminate the Contract without compensation.

Article 20 - Reversibility

On the date of termination of the Contract, the Customer has a period of 30 days to export their Data in CSV or PDF format. After this period, the Data will be permanently deleted within a maximum period of 31 days after the end of the Contract.

Article 21 - Miscellaneous provisions

Partial invalidity: if a clause of these ToS is declared null, such invalidity shall not affect the validity of the other clauses.

Non-waiver: the fact that a party does not exercise a right shall not be interpreted as a waiver of that right.

Non-assignment: the Contract may not be assigned by one of the parties without the prior written consent of the other party.

Article 22 - Applicable law and dispute resolution

These ToS are governed by the law of the European Union and, on a subsidiary basis, by Bulgarian law.

In the event of a dispute, the parties undertake to seek an amicable solution within a period of 30 days.

A consumer Customer residing in the European Union may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Failing an amicable resolution, the dispute shall be submitted to the competent courts in accordance with the rules of ordinary law. For Customers acting as consumers, the rules of territorial jurisdiction of their place of domicile apply in accordance with the regulations in force.

SRS MEDIA LTD - Barzaritsa Street, 4A, ap.16, 1618 Sofia, Bulgaria - No. 207787318